Terms & Conditions

Welcome to Mizi Craft. By accessing or using our website, products, or services, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before proceeding.

1. Acceptance of Terms

By using Mizi Craft, you confirm that you have read, understood, and agreed to these Terms & Conditions along with our Privacy Policy. If you do not agree, please refrain from using our services.

2. Eligibility

You must be at least 18 years of age to make a purchase, or use the platform under the supervision of a parent or legal guardian. By using our website, you confirm that you meet this requirement.

3. Products and Pricing

All products are subject to availability. We strive to ensure accurate product descriptions and pricing; however, errors may occur. Mizi Craft reserves the right to correct any inaccuracies and to cancel or refuse orders placed at incorrect prices.

4. Personalization and Custom Orders

For personalized products, customers are responsible for providing accurate details such as names, messages, or images. Once the order is confirmed, it cannot be canceled or refunded unless the product is damaged, defective, or incorrect due to our error.

5. Payments

We accept secure payments via credit/debit cards, UPI, net banking, and digital wallets. All transactions are processed through encrypted and trusted payment gateways.

6. Shipping and Delivery

Delivery timelines may vary based on location, product availability, and courier partner services. While we aim for timely delivery, delays due to unforeseen circumstances may occur. Mizi Craft shall not be held liable for such delays.

7. Return & Refund Policy

Please refer to our Return & Refund Policy for detailed information. Returns are generally accepted only for damaged or defective products. Personalized items are not eligible for return unless the issue is due to our mistake.

8. Intellectual Property

All content on Mizi Craft, including text, images, logos, and designs, is the property of Mizi Craft and is protected under applicable intellectual property laws. Unauthorized use or reproduction is strictly prohibited.

9. User Conduct

Users agree not to upload or share any content that is unlawful, abusive, offensive, misleading, or violates any applicable laws. Mizi Craft reserves the right to suspend or terminate accounts that violate these rules.

10. Limitation of Liability

Mizi Craft shall not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use our website or products.

11. Amendments

Mizi Craft reserves the right to update or modify these Terms & Conditions at any time without prior notice. Changes will become effective immediately upon posting on the website.

12. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by the laws of India. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.